Terms of service

Scout Deskis a hosted helpdesk for handling customer conversations by email, chat, messaging and phone, with a help centre, automations, reports and optional AI features. We may improve or change features over time; we won't remove core functionality of a paid plan during a paid period without notice.

• You are responsible for your agents' accounts and for keeping sign-in details secure.
• The workspace owner controls the workspace, its users, settings and data.
• You must give accurate details and be at least 18 and able to bind your business.

• New workspaces start with a first month for A$5.00 plus GST (A$5.50 including GST), charged when you add a card. The first month includes up to 5 agents. This activation charge is non-refundable.
• Unless you cancel before the first month ends, your chosen plan starts automatically and is billed per agent, monthly or annually, in advance, in Australian dollars plus GST.
• You can start your plan early, for example to add more agents; billing then starts straight away.
• Plan prices and inclusions are shown on the plan picker and your Billing page. We'll give at least 30 days' notice of price changes, which apply from your next billing period.
• If a payment fails we will retry and tell you. If it remains unpaid after the grace period, the workspace may be suspended until payment is made.

You can cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period, and fees already paid are not refunded except where the law requires. Nothing in these terms excludes your rights under the Australian Consumer Law.

• You own the content in your workspace. You give us permission to host and process it only to provide the service, as described in our privacy policy.
• You are responsible for having the right to collect and use the information you put into the service, including telling your own customers how you handle their information.
• You can export your data at any time while your workspace is active. After the workspace is deleted, its data is permanently removed after a short grace period.

You must not use the service to:

• send spam or unsolicited bulk messages, or messages that breach the Spam Act 2003 or similar laws;
• break the law, infringe others' rights, or harass or harm anyone;
• upload malware, probe or attack the service or other workspaces, or get around limits or security;
• resell the service or use it to build a competing product without our agreement.

We may suspend accounts that breach these rules, with notice where practical.

Connecting channels such as Microsoft 365, Gmail, WhatsApp, Facebook, Instagram, Twilio or Stripe also means following those providers' terms. We aren't responsible for their services or outages.

We work to keep the service available and secure but can't promise it will be uninterrupted or error-free. We give support by email at privacy@scout7.app.

To the extent the law allows, we aren't liable for indirect or consequential loss, loss of profit, revenue or data, and our total liability in any 12-month period is limited to the fees you paid us in that period. Where the Australian Consumer Law implies a guarantee we can't exclude, our liability is limited to supplying the service again or paying for it to be supplied again.

You can stop using the service at any time. We can end these terms with 30 days' notice, or immediately if you seriously breach them or don't pay. Sections that by their nature should continue (such as liability and data deletion) survive.

These terms are governed by the laws of [Victoria / New South Wales], Australia, and the courts of that state have jurisdiction. We may update these terms by giving notice; if you keep using the service after a change takes effect, the new terms apply.